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Business Tip of the Month
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Does your business Web site make these blunders?
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No matter the size of your company, customers nowadays expect your firm to have a presence on the Internet. They'll be scanning your business cards, advertisements, and letterhead for a Web site
address. But once those customers visit your home page, will they stay? Will they buy? Will they come back?
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Steer clear of the following Web site blunders — mistakes that sabotage all too many business Web sites — and you may entice customers to stick around and buy your products:
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Designing the Web site for you — not the customer. Why do you visit another firm's Web site? You're probably looking for free information.
If a Web site can provide this information — quickly and painlessly — you might be willing to consider the firm's products and services. Unfortunately, some business owners seem to design
Web sites with their egos in mind. The site spouts the firm's stellar history, the president's credentials, the years and years of research that culminated in the firm's outstanding products
— none of which busy viewers care about. They are visiting your Web site to get answers. Fail to provide these answers and they'll leave.
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Heavy graphics, meager content. It's true that a well-placed picture can be worth a thousand words. But some Web sites take this idea to the extreme.
Consider that many of your visitors will be using slower Internet connections, so if your pages are filled with high resolution graphics, customers may not wait for them to load. Again, people come to
your Web site for information. Give it to them. Provide text-based content that will answer their most pressing questions about your products and services.
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Shoddy navigation. Make it easy for users to get around your site, from home page to supplemental pages and back again. Don't abandon them at a new
page without a clue how to get back to the main page or other important parts of the Web site.
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Clutter.
You have about four seconds to entice viewers to stay at your Web site. Don't bombard them with irritating pop-up advertising, flashing words, or irrelevant information. Provide clear easy-to-read text, supplemented with a few well-placed and relevant pictures and design elements. Do this and viewers may linger. Annoy them and they'll go elsewhere.
An inferior business Web site can drive customers away; a well-designed one can become an integral part of your firm's marketing strategy.
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Dye and Whitcomb’s "Tax Tips" are published weekly to provide current tax
information, tax-cutting suggestions, and tax reminders. The tax information contained in this site is of a general nature and should not be acted upon in your specific situation without further
details and/or professional assistance.
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ATM fees. Banks make billions each year on automated teller fees, and they can add up quickly for consumers. For example, two "foreign" withdrawals a week
(from a bank that's not your own) could cost you over $300 a year in fees. Generally speaking, you won't be charged for withdrawals from your own bank's ATM machine, but if you use another bank's
automated teller, expect to be charged as much as three dollars per transaction.
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Fortunately, this is an easy fee to avoid. Some financial institutions belong to networks that have agreed to waive ATM fees for their customers. Find out which banks or credit unions are tied to your network and
frequent only those ATM machines. Also, instead of making lots of little withdrawals to get your lattes and toothpaste, make less frequent larger withdrawals from your own bank's automated teller. Of course this
takes discipline, both up front and after the money's in your wallet. But ask yourself, "Do I really want to pay hundreds of dollars a year in ATM fees just to get my own money?"
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